If you have any questions about this Privacy Policy, You can contact us:
  • By email:
  • By visiting this page on our website:
  • By phone number: 416.661.7878

Privacy Policy

Last updated: March 30, 2023

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Website and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Website. By using the Website, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Website
    or parts of our Website.
  • Company (referred to as either “the Company”, “We”, “Us” or
    “Our” in this Agreement) refers to Supernatural
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your
    browsing history on that website among its many uses.
  • Country refers to: Canada
  • Device means any device that can access the Website such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Website Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or
    individuals employed by the Company to facilitate the Website, to provide the
    Website on behalf of the Company, to perform services related to the Website or
    to assist the Company in analyzing how the Website is used.
  • Third-party Social Media Website refers to any website or any social network website through which a User can log in.
  • Usage Data refers to data collected automatically, either
    generated by the use of the Website or from the Website infrastructure itself
    (for example, the duration of a page visit).
  • ‘Website’ refers to Supernatural accessible from
  • ‘You’ means the individual accessing or using the Website, or
    the company, or other legal entity on behalf of which such individual is
    accessing or using the Website, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Website, We may ask You to provide Us with
certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Website.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Website by or through a mobile device, We may collect certain information automatically, including, but not limited to,
the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile
Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Website or when You access the Website by or through a mobile

Information from Third-Party Social Media Websites

If You decide grant us access to a Third-Party Social Media
Website, We may collect Personal data that is already associated with Your Third-Party Social Media Website’s account, such as Your name, Your email
address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information
with the Company through Your Third-Party Social Media Website’s account. If You choose to provide such information and Personal Data,, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Website. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Website. Unless you have adjusted Your browser
    setting so that it will refuse Cookies, our Website may use Cookies.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash Cookies) to collect and store information about Your
    preferences or Your activity on our Website. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I
    change the settings for disabling, or deleting local shared objects?” available here
  • Web Beacons. Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example,
    to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain
    section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent
Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to
    use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You
    have asked for cannot be provided, and We only use these Cookies to provide You
    with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users
    have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your
    login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of
our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Website, including to monitor the usage of our Website.
  • To manage Your Account: to manage Your registration as a user of the Website. The Personal Data You provide can give You access to different functionalities of the Website that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Website.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative
    communications related to the functionalities, products or contracted services,
    including the security updates, when necessary or reasonable for their
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to
    receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution,
    or other sale or transfer of some or all of Our assets, whether as a going
    concern or as part of bankruptcy, liquidation, or similar proceeding, in which
    Personal Data held by Us about our Website users is among the assets
  • For other purposes: We may use Your information for other
    purposes, such as data analysis, identifying usage trends, determining the
    effectiveness of our promotional campaigns and to evaluate and improve our
    Website, products, services, marketing and your experience.

We may share Your personal information in the following

  • With Affiliates: We may share Your information with Our
    affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With Your consent: We may disclose Your personal information for
    any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as
is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and

The Company will also retain Usage Data for internal analysis
purposes. Usage Data is generally retained for a shorter period of time, except
when this data is used to strengthen the security or to improve the functionality of Our Website, or We are legally obligated to retain this data
for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be
transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure
that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of
Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset
sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to
disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith
belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with
    the Website
  • Protect the personal safety of Users of the Website or the public
  • Protect against legal liability

Children’s Privacy

Our Website does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from
Our servers.

If We need to rely on consent as a legal basis for processing
Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Website may contain links to other websites that are not
operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of
every site You visit.

We have no control over and assume no responsibility for the
content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. 

You are advised to review this Privacy Policy periodically for
any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can
contact us:

  • By email:
  • By visiting this page on our website:
  • By phone number: 416.661.7878

Our Commitment To Privacy

Supernatural commits ourselves to maintaining the security and
privacy of the personal information obtained from you because of your relationship with us. In this policy, we explain the types of information we
collect either through our front desk or through the booking form on our website, how the information is used, and the measures taken to ensure that the sensitive information is handled properly.

Our business practices and policies are designed to conform with the Personal Information Protection and Electronic Documents Act as well as
other relevant federal, provincial, and sector-specific privacy laws.

If you have comments or suggestions, please reach us through email.

What Information Do We Need?

By definition, personal information can include the age, date of birth, address, and gender of an individual. Currently, we require only your
name, email address, phone or mobile number, and reason for needing treatment. We may, however, omit or add new categories of information in a consistent effort to streamline our services. This is further explained in the “Updating
the Policy” section below.

Our Accountability to You

Our clinics are accountable for all personal information
gathered in all stages of rendering our services, including information that has been transmitted to third parties for processing and other purposes. Our Privacy Representative is responsible for complying with these privacy principles.

By disclosing your personal information to us, you consent to our use of your personal information for:

  • General communications regarding membership renewal, new
    services, treatment follow-up, etc.
  • Accurately verifying your identity
  • Processing your appointment booking
  • Protecting against error or fraud
  • Complying with legal requirements
  • Fulfilling other purposes which are reasonably apparent to the
    average person at the time of collection

Keeping Your Information Updated

In an effort to maintain accuracy and efficiency in our
treatments, we ask that you keep your personal information up to date and accurate for its intended use.

You may ask for access to the information we have in our
database to amend or review it as needed.

Personnel Who May Access Your Information

We may disclose your personal information to these persons or

  • Public authorities
  • Regulatory agencies
  • Insurance companies, lawyers, and other relevant third parties
    but only when disclosure is required by law
  • You, your next of kin, or legal representative. These must be designated by you, and will act on your behalf in case you are indisposed

No third parties may have access to your personal information, except by order of the law and in which case only after providing all legal
proof of their right to collect the information.

How We Protect Your Information

We use all the necessary measures to keep your information safe. Physical measures such as locked doors, gates, and other entryways, biometric locking systems, as well as electronic measures like passwords, firewalls, and
other network security tools are used to safeguard your information. We also use this privacy policy as administrative measures to ensure that your
sensitive information is under lock and key.

Anything can happen, however, but we do make the promise that we will use all emerging security measures, granted that it is within our capacity, to update and improve our security practices.

Updating the Policy

We have the right to update this policy at anytime, when it is
appropriate. Adding or removing new fields in our forms counts as updates, and serve to make our services more efficient and streamlined. We reserve the right to not notify you directly of any changes to our policy. This page and our website will just be updated.

It is incumbent on our clinics to preserve the privacy of our
patients. Our success depends not only on efficient and effective services, but also on maintaining trust and transparency with our patients